I have just change the nameservers to your servers, how long does it take my site to start working?

It takes approximately 1-72 hours for your domain to propagate internet-wide, this is due to the large number of networks associated with this process. These networks are controlled by many different entities and update independently.

Keep in mind that many ISP (Internet service provider) providers who “should be” updating their DNS records (at least every 24 hours), but a number of them may not. Therefore within the domain propagation period your site will be viewable to some parts of the world within a few hours (even within minutes) but for some countries, it will take up to 48 hours depending on the quality of their ISP’s.

Can you change my DNS for me?

If you have purchased your domain name from us, yes we can do this for you upon request?

If you didn’t purchase your domain from us, we are not able to change your nameservers since we don’t have access to the control where you have registered your domain. Please contact the place you bought it from and provide them with the nameservers in your welcome email and they should be able to make the changes for you. From most domain registrars, you can do this yourself using the company’s control panel.

Please feel free to contact our Technical Department in case if you need any further assistance regarding changing your nameservers.

Are there any fees for transferring a domain to NivaCity?

Yes, a transfer fee (same amount as the domain registration fee) will be applied when you request the domain to be transferred. For all that we will add one year to the current expiry date of your domain name for no additional cost.

 

  • FREE! 1 Year Extension Included. We will add one year to the current expiry date of your domain name for no additional cost. For example, if your domain expires on 5th Nov 2014 and you place a Transfer request on 17th Sept 2014 then after the transfer is complete, the new expiry date of your domain name will be 5th Nov 2014 i.e. you will not lose anytime even if you choose to transfer months before your domains expiry date.
  • All Transfers are Risk-Free. If for any reason, your domain transfer fails or is cancelled, we will instantly credit your customer advance account with the complete amount that you paid for such transfer, no questions asked.
  • All Transfers are Seamless. Your domain name’s name servers are not altered anytime during the transfer process, hence your domain will not face ANY downtime during this process.

Click Here to transfer a domain to NivaCity